How to Select the Best Accountant with a Strong Emotional Intelligence (EQ)
Suppose you’re a CPA, working for a client. Now, out of nowhere, your department gets hit with an unexpected audit, and you start to panic. You start moving the papers around in a hurry, raise your voice, and snap at coworkers who are just trying to help. Now, think for a moment. What could’ve been a manageable situation goes out of control.
Moral of the story?
Being a great accountant isn’t just about numbers. It’s about staying calm, communicating clearly, and leading with empathy. In short, it’s about emotional intelligence.
Let’s understand this.
What is Emotional Intelligence?
Emotional Intelligence (EQ) is one’s ability to recognize and manage his/her own emotions and also understand the emotions of others. Like IQ, there are various kinds of tests for EQ assessment as well.
Key Signs of High EQ:
- Stays in control of emotions
- Aware of how others feel
- Don’t freak out under pressure
- Communicates effectively
- Builds strong relationships
Role of EQ in Accounting
It should not be assumed that Emotional Intelligence for accounting firms is of no or less importance. Accounting is about more than math and calculations.
The best accountants are not those who just process numbers. They are the ones who effectively manage client relationships, collaborate across teams, and keep calm under stress.
Probably, this is the reason that the importance of emotional intelligence in accounting is increasing. It is considered a must-have skill.
A common mistake firms make is to assume that technical knowledge is enough. In reality, a lack of emotional intelligence can hurt trust, teamwork, and your bottom line.
At Amy’s Kitchen in 2022, the CFO reportedly dismissed employee concerns and reacted aggressively during financial meetings. This poor emotional regulation led to high staff turnover, delayed financial reporting, and negative press for the company.
How EQ Can Affect Your Business
| Accountants with Low EQ | Emotionally intelligent accountant |
|---|---|
| Ineffective team collaboration | Better decision-making |
| Reduced productivity | Improved conflict resolution |
| Lower client retention | Strong client relationships |
| Financial strain on the business owner | Reduced stress and greater confidence |
How to Assess Emotional Intelligence in Interviews
Ask Behavioral Questions
Instead of assessing only technical skills, ask questions that reveal their emotional side. Put them in perplexing situations through your questions. For instance, present a high-pressure scenario and pay attention to how the candidate reacts or responds.
Pay Attention to Listening Skills
Listening is a great skill to have. A good accountant listens carefully and responds thoughtfully. Notice if they interrupt frequently or rush to conclusions. In such cases, chances are that they lack emotional intelligence.
Check References for Interpersonal Traits
Clients tend to like accountants who make them feel understood, not just advised. Previous employers and clients can reveal much about an accountant’s behaviour, communication, personality, attitude, and ability to handle pressure.
Observe Non-Verbal Cues
A person’s body language and tone of voice say much about his/her personality. A confident but congenial demeanour (friendly behaviour) is a sign of high Emotional Quotient.
Accounting is more about creating connections than following certain compliances. If you’re trusting someone with your money, wouldn’t you want someone who’s emotionally mature and not just technically skilled? Emotionally intelligent accountants may help you in creating long-term success for your business.
